> Frequently Asked Questions

Attending Virtually

How do I watch virtually?
Register for your virtual ticket here and create your account on Brella, our virtual event platform built for networking. On the day of the event, head to the event page on Brella and navigate to the ‘Stream’ tab on the left hand side to view the live streams.

How can I network with other virtual attendees?
Live chats in Brella allow you as an attendee to communicate with other attendees, speakers, sponsors, or the event organizer. 

During events on Brella, you can find live chats in the Schedule sessions, Stream tab, or virtual booths. The live chats are always located on the right side of the screen. 

When creating a profile for Brella, you are prompted to select your interests. With Brella’s built-in AI matchmaking, attendees will be suggested to you for networking based on your shared interests. 

I have a technical problem with Brella, what should I do?

Contact Brella here.

Can I view the event content on-demand?

Once an event is over, you can find on-demand content and sessions from the Schedule tab. Find out more here

You will have access to all sessions on-demand 3 weeks after the event or you can view all session via the FinTech Magazine YouTube channel here.

How do I set up a Brella profile?

You can sign up for a Brella account here or follow the link sent along with your ticket. 

How can I ask the speaker questions?

When the event is ongoing, you will be able to use the live chat function, Slido, to submit your question directly to the stage host.

How do I set up a Virtual Meeting through Brella?

Virtual meetings can be scheduled before and during the event through Brella. The only requirement to have meetings at the event is to set up your networking availability.

• Then, you can attend meetings in two ways depending on the event type you are attending (in-person or virtual).
• Once logged into Brella you need to suggest, accept or decline a meeting. Find out more here 

How to View the Agenda

You can view our interactive agenda here.

How do you move your Agenda into a Personal Calendar, such as Google

To synchronize your Schedule, you need to bookmark sessions and go to the Brella App (next.brella.io), go to the Agenda page, then scrolled down and click on Calendar sync at the bottom of the right side menu. Find out how to sync different calendars here.

How to Suggest & Respond to Meeting Requests

To send a meeting request, Go to the event homepage on Brella and navigate to the Networking/People's page.

• Click on a person's profile, and check their networking availability from the right-side panel of your Schedule.
• Select a time that suits you both
• Introduce yourself and click Suggest Meeting

Find out more here

How do I view a livestream?

To view a livestream, register for a virtual ticket to the event and create your Brella profile. You can then view the live stream during the event time by using the ‘Stream’ tab on the left hand side.

Attending In-Person

Does the venue provide free WiFi?

Yes, it will be available once at the venue.

Where is the QEII Centre?

Broad Sanctuary, Westminster, London SW1P 3EE - You can find out the best route to travel by visiting their site here.

What to do when you get there?

Follow signage to the reception where you will have your QR code scanned (provided via email) and given an attendee badge to wear throughout the event. To reduce paper waste we would prefer you to bring back your day 1 badge for day 2.

Can I reserve a space at a session?

No, however Stage 1 has a capacity of 300, Stage 2 has 110 seats and Workshops are TBC. We recommend arriving early to avoid disappointment. 

Can I reserve a space in the Workshops?

No, these come at a first come first basis, as these are very popular we do recommend arriving early to avoid disappointment.

Is food and drink available?

During the event, free tea, coffee & water will be provided - Lunch will be available to purchase from vendors at the event. (Networking drinks will be provided at the end of the day). Vegan & Vegetarian options available, if you have any specific dietary requirements then let the on-site team know.

Who do I go to if I need any help or assistance throughout the day?

You can find a staff member at the reception or at the BizClik exhibitor stand.

Post Event

Can I Recycle my Badge?

You can drop your badge off at the collection box next to reception.

How can I view sessions post event?

You will have access to all sessions on-demand 3 weeks after the event or you can view all session via the FinTech Magazine YouTube channel here.